Need help with a
TekRenew device?
You're in the right place. Whether you need drivers, setup help, warranty info, or just have a question — start here. Most issues can be resolved in a few minutes with the right resource.
Common support topics.
Most TekRenew customers find what they need in one of these areas. If not, scroll down for FAQs or contact our team directly.
Drivers & downloads
Get the latest drivers and SDKs direct from the device manufacturer.
View links →Warranty info
What's covered, what's not, and how to file a claim if something isn't right.
View details →FAQs
Answers to the questions we get most often about signature pads and scanners.
Read FAQs →Contact support
Can't find what you need? Send us a message and we'll get back to you fast.
Get in touch →Returns
Need to return a unit? Here's how the process works and what to expect.
Return policy →Setup guides
First-time setup tips for getting your device up and running quickly.
View guides →Direct from the manufacturer.
We always recommend using the latest official drivers and software from the device manufacturer. Click through to their official support page to download drivers, SDKs, manuals, and firmware.
Signature pads
Barcode scanners
Symbol-branded devices are now supported by Zebra. Use the Zebra link above for drivers and software.
Getting up & running.
Most TekRenew devices are plug-and-play, but a few first-time steps make sure everything works smoothly. Follow the basics below, then jump to the manufacturer's full manual if you need deeper configuration.
Unbox & inspect
Confirm the device, cable, and stylus (for signature pads) are all in the box. Check for any shipping damage before powering on. If anything is missing or damaged, contact us within 7 days.
Install the driver
Head to the manufacturer's support page (linked above) and download the latest driver for your specific model. Always use the official driver — third-party versions can cause issues.
Connect the device
For USB devices, plug directly into your computer (avoid USB hubs for initial setup). For wireless scanners, scan the pairing barcode on the cradle. Power on and wait for the device to be recognized.
Test functionality
Open a text editor or your application. For signature pads, sign and verify capture. For scanners, scan a test barcode — text should appear at your cursor. If it doesn't work, see our FAQs below.
Configure (optional)
Need custom settings — like adding a return key after each scan, or adjusting signature pressure sensitivity? The manufacturer's user manual includes configuration barcodes or driver utilities for advanced setup.
Save your info
Save your order confirmation email — it includes your order number and warranty start date. You'll need this if you ever file a warranty claim or contact support.
Need a specific manual or have questions about your model?
Contact our support team90-day like-new warranty.
Every device we sell is restored to like-new condition and backed by a 90-day warranty against functional defects. If something isn't working as expected within that window, we'll make it right.
What's covered
- Functional defects — device fails to power on, scan, capture signatures, or connect
- Hardware failures not caused by user damage
- Manufacturing or restoration defects discovered after delivery
What's not covered
- Physical damage from drops, spills, or rough handling
- Loss, theft, or modification of the device
- Cosmetic wear that develops after delivery (scratches, scuffs)
- Software, driver, or configuration issues (see manufacturer resources above)
Returning a device.
Not satisfied or received the wrong unit? We'll make it right. Returns are accepted within 30 days of delivery for any reason. Warranty replacements are handled separately and remain covered for the full 90 days.
30-day return window
You have 30 days from the delivery date to initiate a return. After 30 days, only warranty-eligible issues are covered through our warranty process.
Original condition
Devices must be in the same condition you received them — no physical damage, missing parts, or signs of heavy use. Original packaging preferred but not required.
Refund processing
Once we receive and inspect the returned unit, refunds process within 3–5 business days to the original payment method. You'll get an email confirmation when it's done.
How to return a device
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1
Contact us first. Email support@tekrenew.com or use the form below with your order number and reason for return. We'll respond with return instructions and an RMA (Return Merchandise Authorization) number within one business day.
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2
Pack the device. Include all original accessories (cables, stylus, etc.). Use the original packaging if you still have it, or any sturdy box with adequate padding. Write the RMA number clearly on the outside.
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3
Ship it back. We'll provide a return shipping label for defective units or order errors on our end. For non-defective returns (changed mind, no longer needed), return shipping is the buyer's responsibility.
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4
Get your refund. Once we receive and inspect the device, refunds process within 3–5 business days. You'll receive an email confirmation with the refund details.
Customer FAQs.
The questions we get most often from buyers of our renewed hardware. Toggle between signature pads and barcode scanners.
Send us a message.
If the resources above haven't resolved your issue, our support team is here. Send us a note with as much detail as possible — model, order number, and what's happening — and we'll respond within one business day.